We are seeking a Risk & Controls Manager to oversee and enhance compliance and risk management within our Collections environment. This role ensures all operations align with relevant regulatory standards and best practices, fostering a culture of accountability and risk awareness.
Senior Consultant - Risk & Controls Manager - Collections
£500pd Inside IR35
Cardiff Hybrid, 10 days on site per month
emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.
We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients.
Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.
We are currently looking for dynamic, resourceful and proficient individuals to join our Risk P Practice as Collections Risk & Controls Manager.
We are seeking an experienced Risk & Controls Manager to lead, enhance, and maintain a strong risk and compliance framework within our Collections function. This pivotal role ensures that all debt management activities comply with regulatory requirements, internal policies, and industry best practices—while supporting fair customer outcomes and driving operational resilience.
Key Responsibilities:
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Own and embed risk and control processes across the full collections lifecycle—from early arrears to recoveries and write-offs.
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Conduct compliance reviews, deep-dives, and thematic audits to ensure adherence to regulations such as Consumer Credit Act, FCA CONC, GDPR, PCI DSS, and Vulnerability Guidance.
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Partner with Collections Leadership, Legal, and Compliance to embed risk culture and integrate controls into daily operations and customer journeys.
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Develop and deliver risk-based training for collections agents, focusing on regulatory expectations, complaint handling, and dealing with vulnerable customers.
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Identify, assess, and report on operational and regulatory risks specific to collections strategy, outbound contact methods, payment arrangements, and third-party engagement.
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Maintain and enhance risk registers, RCSAs, breach logs, and ensure timely reporting and escalation of incidents.
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Present risk insights, control effectiveness, and compliance metrics to senior leadership and governance forums.
Key Skills and Experience:
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Extensive experience in risk and compliance management specifically within a Collections or Recoveries environment in retail banking or financial services.
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In-depth understanding of regulatory frameworks including FCA Handbook (CONC), Treating Customers Fairly (TCF), Consumer Duty, and Data Protection legislation.
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Proven ability to build and maintain strong relationships with operational, legal, and compliance stakeholders.
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At least 5 years of experience in risk, audit, or compliance roles, including 3+ years in a managerial or leadership position within collections or arrears management.
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Strong track record in conduct risk mitigation, including managing remediation plans and handling regulatory interactions.
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Analytical mindset with the ability to interpret MI, identify trends, and drive proactive improvements.
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Experience working with third-party collection agencies (DCAs) or debt sale portfolios is a plus.
Our people
In the role of a (Senior Consultant/Managing Consultant/SME Consultant), you will be a pillar in the engagement effort for assignments, all the way from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables.
You will anchor business pursuit initiatives, client training and in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation.
We pride ourselves on;
· Providing our people with a supportive culture, rooted in our values and driven by our purpose.
· Promoting a culture of inclusion, collaboration, well-being, and learning and development.
· Providing increased agility and flexibility within our hybrid working model
· Investing in employees’ growth through ongoing training and development
· Autonomy to take ownership of projects, making decisions and demonstrating individual expertise
· Providing an transparent performance and career management experience.
Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as:
· Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction
· Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs
· Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation
As an employee of emagine, you will experience a close-knit culture in which people stand side by side and where there is an emphasis on building close relationships.
We offer:
· A commitment to an accelerated career pathway, development, learning and networking
· Excellent compensation package
· Hybrid Working
· Enhanced Family Friendly Policies
· Professional growth within a diverse and global environment
Interested?
At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.
If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential.
“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”
